Terms & Conditions

Welcome to Citrus Fashions! By accessing this website you agree to the terms and conditions (the ‘Terms’). If you do not agree these terms, you must not subscribe or use our services.

In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. "Citrus", “Citrusfashion.com”, "we", "us" and "our" shall mean the Website and/or Citrus Fashions Pvt. Ltd

The Website is operated by Citrus Fashions Pvt. Ltd., a company incorporated under the laws of India. All references to website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

To be eligible to purchase Items on this Website you must:

  1. be the holder of a valid debit/credit card or net banking facility.

  2. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes then please notify us immediately by contacting Customer Care through email.

Making a purchase

When you order an Item from Citrus Fashions you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from www.citrusfashions.com

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Returns and Cancellation

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you find the received product to be defective, please issue a return/exchange from your end within 1 day of receiving the item.

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible. All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel to Citrus Fashions, the box is properly protected with the plastic bag provided.

We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after we post any such changes, you accept the Terms as modified.

Citrus Fashions is committed to preserving the privacy of all visitors on our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register/ order products or services on www.citrusfashions.com, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and emails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you if necessary, concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

We may use your information to contact you for feedback on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties. Those parties process information, fulfil and deliver orders, process credit payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

However, we will always take steps to ensure that your information is not used by third parties in accordance with this policy use your information.Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may stores on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits.

They also allow us to monitor website traffic and to personalise the content of the site for you. If you do not wish to receive cookies in the future, please let us know through email.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted on the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to us through e-mail.